OBJETIVES
Improve leadership skills, team management, communication, motivation, recognition, negotiation and conflict resolution of managers and middle managers.
TARGET AUDIENCE
Executives and middle managers with responsibilities over people.
CONTENTS
- Leadership: Power and authority. Types of power. Management styles. Delegation. Situational leadership. Team development and maintenance.
- Communication: process, limiters, barriers and communication skills.
- Motivation: needs, equity, expectation management, reward and recognition systems.
- Negotiation and conflict resolution techniques: nature of conflict; types, phases and negotiation strategies.
REMARKS
Executives and people with management responsibility.