OBJETIVES

Improve leadership skills, team management, communication, motivation, recognition, negotiation and conflict resolution of managers and middle managers.

TARGET AUDIENCE

Executives and middle managers with responsibilities over people.

CONTENTS

  • Leadership: Power and authority. Types of power. Management styles. Delegation. Situational leadership. Team development and maintenance.
  • Communication: process, limiters, barriers and communication skills.
  • Motivation: needs, equity, expectation management, reward and recognition systems.
  • Negotiation and conflict resolution techniques: nature of conflict; types, phases and negotiation strategies.

REMARKS

Executives and people with management responsibility.