OBJETIVES
Raise awareness of the importance of quality. To involve people in the objectives of the organization.
TARGET AUDIENCE
Middle management and staff of the organization.
CONTENTS
Introduction to Total Quality
Importance of Quality
Definition of Quality
Principles of Total Quality
Key issues:
- Customers and suppliers
- People
- Teamwork
- Communication and prevention
- Problem solving techniques
REMARKS
Enjoyable and participative training. Individual and group practical exercises. Use of theatrical techniques, audios and videos.